Company Policies

Shipping

  • If you are receiving a fully assembled Plasma table or Router table delivered by Spark, a forklift or skid steer with a 6' pallet fork is required to safely unload the machine from the trailer. *This is solely the responsibility of the customer.
  • If you are receiving a Router kit delivered by Spark, a forklift is recommended to safely unload the machine from the trailer. It can also be removed from the delivery trailer part-by-part, and requires (2) people to safely remove the gantry.
  • If you are receiving your table via freight shipment, a forklift or skid steer with a 6' pallet fork is required to safely unload the machine from the truck bed. *This is solely the responsibility of the customer.
  • Freight shipping rates are subject to change. Initial freight shipping costs are an estimate and will need to be re-quoted when your order is ready to be shipped.
  • The freight carrier is liable for any damage sustained during shipment. All carriers have their own limited liability coverage (that amount varies from carrier to carrier).
  • Any damages sustained during freight transit should be reported within 30 days of receiving your order.
  • Spark Robotic cannot control whether or not items from other manufacturers (Hurricane Vacuum System, Rikon Dust Collector, Hypertherm etc.) will arrive prior to your table completion, and may be shipped afterwards.

Returns & Cancellations

  • Products in their original condition can be returned within 30 days of receipt.
  • Returns are subject to a 20% restocking fee, and the customer is responsible for return shipping fees.
  • If you have not received your order and wish to cancel, the customer is responsible for a 10% restocking fee.

Warranties

  • Electrical: 2 years
  • Mechanical: 3 years
  • Laptop: 3 months